Last updated: February 1th, 2025

Our Privacy Commitment

At NexaFulfill, we value your privacy and are committed to protecting it. We adhere to the principles of lawfulness, fairness, and transparency in collecting, using, and securing your personal data.

You have the choice to share your personal information with us. If you choose not to provide it, NexaFulfill may not be able to provide you with certain services, access to features, or customization of your experience on our platform.

This Privacy Policy refers to “Company,” “We,” “Us,” or “Our” as NexaFulfill Technology Limited, and “You,” “Your,” or “User” as all Website Account Holders and Website Visitors.

The Scope of this Privacy Policy

This Privacy Policy applies to websites located at www.nexafulfill.com (the “Website” or the “Platform”).

Data Controller

NexaFulfill is the data controller for all personally identifiable information collected from you.

General Information and Terminology

When you use our Website, create an account, or purchase a product, we process your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable local privacy laws. We will only process your personal data on lawful grounds.

The following terms are defined under Article 4 of the GDPR:

•‘Personal Data’ – Information relating to an identified or identifiable individual, such as a name, identification number, or location data.

•‘Processing’ – Operations on personal data, such as collection, storage, and erasure.

Personal Data We Collect and Process

1. Data You Provide Voluntarily

When you create an account, you provide details such as:

•Full name

•Email address

•Profile picture

•Company name and store name

•Phone number or Skype account

•Payment and billing details

We process this information to enable account creation, order processing, and service provision. The lawful basis is the performance of our contract (Article 6(1)(b) GDPR).

Retention Period:

Your data is retained while your account is active. Upon account termination, your data will be removed after two years.

2. Data About Your Customers

If you use our services for order processing, we may collect:

•Shipping addresses

•Recipient names

•Store names

•Delivery and payment statuses

•Order details

This data is used to fulfill your customers’ orders. The lawful basis is the performance of our contract (Article 6(1)(b) GDPR).

Retention Period:

Customer data is stored for three years from the order date, unless legal obligations require longer retention.

3. Data When Contacting Us

When you contact us via online forms or email at [email protected], we collect:

•Your name

•Email address

•Inquiry content

This data is used to respond to your inquiries. The lawful basis is your consent (Article 6(1)(a) GDPR).

Retention Period:

Inquiry data is stored for two years after the last communication unless legal obligations require longer retention.

4. Automatically Collected Information

We may collect:

•Browser type

•IP address

•Device type

•Pages visited

•Visit date and time

This information is used to improve our services. The lawful basis is our legitimate interest (Article 6(1)(f) GDPR).

Cookies and Tracking

Cookies

Cookies enhance your experience on our Website. When revisiting, cookies help recognize you and provide direct access to your account. You can decline cookies via our cookie banner or browser settings.

Google Analytics

We use Google Analytics to understand user interactions. Google may collect additional data; please refer to their privacy policy. You can disable Google Analytics cookies with this plugin.

Facebook Pixel

Facebook Pixel tracks user behavior after clicking on Facebook ads, enabling retargeting and performance analysis. All data is anonymized. Please review Facebook’s Privacy Policy.

Sharing Your Data with Third Parties

We do not sell or rent your data. However, we may share it in the following situations:

•To fulfill service obligations (e.g., order processing with distributors)

•When required by law or to protect vital interests

•With developers or subcontractors for service delivery

•With regulatory authorities upon legal request

Data Transfers to Third Countries

By accessing our Website, you consent to the transfer of your data to jurisdictions outside the European Economic Area (EEA), including the United States. If you do not consent, please refrain from using our services.

Your Rights

Under GDPR, you have the right to:

•Access your data

•Rectify inaccuracies

•Request deletion (right to be forgotten)

•Object to processing

•Withdraw consent

•Opt-out of the sale of personal information

To exercise these rights, contact us at [email protected].

Children’s Privacy

Our Website is not intended for children under 13. If such data is collected inadvertently, please contact us for immediate removal.

Security of Your Data

We implement strict security measures to protect your data. However, no transmission over the internet is entirely secure. If you suspect a breach, please contact us immediately.

Contact Us

For questions regarding this Privacy Policy, please email [email protected].